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Frequently Asked Questions (FAQs)

Land Acknowledgement: 
We would like to acknowledge the land on which we gather, is part of the Treaty Lands and Territory of the Mississaugas of the Credit. In particular we acknowledge the territory of the Anishinabek, Huron-Wendat, Haudenosaunee and Ojibway/Chippewa peoples; the land that is home to the Metis; and most recently, the territory of the Mississaugas of the Credit First Nation who are direct descendants of the Mississaugas of the Credit. For thousands of years, Indigenous peoples inhabited and cared for this land, and continue to do so today. We are grateful to have the opportunity to work on this land, and by doing so, give our respect to its first inhabitants.

Who we are?
Audrey & Cole is a mother-daughter organic botanical skin bar.
We handcraft organic skincare products for those looking to lead a green, alternative and environmentally friendly lifestyle. Our skincare offerings include: parfums, body souffles and remedies. Our products are environmentally friendly, vegan, organic, cruelty-free, ethical, consciously made and accessible.

What is the main problem we are trying to resolve in skincare?
Through lived experience, we know the products we use on their skin directly impacts our overall health. These impacts can be hormonal, physical and even emotional. This is our story. With our journey, we strive to reduce the negative impacts of overly processed skin care products in the market by ensuring people have alternative options such as naturalized parfums, body souffles and remedies. We also strive to limit the barriers of access through equity, by centering this work through wellness education and empowerment.  We always have your health and wellness in mind. We take pleasure in keeping you healthy, revitalized, renewed, and of course, smelling amazing!

What is your shipping policy?
When you place an order, your order will be hand-made, packaged and shipped out within 4-5 business days. You will receive a confirmation email that your order has been fulfilled. 

What is your return policy?
Due to COVID-19 circumstances and the nature of our products,  we do not process or accept returns. Once products have been purchased, they cannot be returned or exchanged, to prioritize and ensure the health and safety of our business, and other customers.

Terms of Use and Service:
Audrey & Cole is the sole owner of all creative assets in the form of all products, art pieces, intellectual property and this website. Audrey & Cole asserts full claim in facilitating all assets between customers. You agree that by accessing this website, you have read, understood and agreed to be bound by all of this Terms of Use and Service. If you do not agree with all these terms of use, kindly reach out via email and someone will contact you to discuss and provide resolve.

Audrey & Cole products are all handcrafted per order. 

We make no representation of warranties of any kind and will not be held responsible for any inaccuracies, damages expressed or implied regarding information, content, products, materials or services otherwise made available. There may be information on this website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update the information on the website at any time, without prior notice. 

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